Return/Refund Policy

STANDARD RETURN POLICY 

FOR ITEMS PURCHASED AT LIT21OFFICIAL.COM, ALL RETURNS MUST BE SUBMITTED WITHIN 30 DAYS OF RECEIVING YOUR ITEM(S).

TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALE-ABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED. IF YOU ARE RETURNING SHOES, YOU MUST INCLUDE THE ORIGINAL SHOE BOX WITH DUST BAGS.

ALL SUB-BRANDS, COLLABORATION AND SALE PRODUCT IS FINAL SALE, NO EXCEPTIONS.

 

THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.

WE DO NOT ACCEPT RETURNS OF LIT21 PRODUCTS PURCHASED AT OUR RETAILERS PARTNERS. PLEASE CONTACT YOUR ORIGINAL POINT OF PURCHASE. 

 

FINAL SALE ITEMS

THE PURCHASE OF THE FOLLOWING ITEMS ARE FINAL SALE, NO EXCEPTIONS:

SALE PRODUCT

BIRKENSTOCK, UNDERWEAR/BOXER BRIEFS, SOCKS, SUNGLASSES

 

DAMAGES AND ISSUES
PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.

 

EXCEPTIONS / NON-RETURNABLE ITEMS
CERTAIN TYPES OF ITEMS CANNOT BE RETURNED, LIKE PERISHABLE GOODS (SUCH AS FOOD, FLOWERS, OR PLANTS), CUSTOM PRODUCTS (SUCH AS SPECIAL ORDERS OR PERSONALIZED ITEMS), AND PERSONAL CARE GOODS (SUCH AS BEAUTY PRODUCTS). WE ALSO DO NOT ACCEPT RETURNS FOR HAZARDOUS MATERIALS, FLAMMABLE LIQUIDS, OR GASES. PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM.

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.

 

EXCHANGES
THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.

 

REFUNDS
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.